Submitted by alvin on Mon, 2016-06-13 09:03 Bengaluru: Packers and movers are big business these days, with people constantly moving across the country. But what do you do when the consignment arrives damaged and the agency refuses to compensate for the damage?A city resident didn’t take the loss lying down. Instead he approached the court and made sure the company compensated for the damage caused to the luggage.Samark Mishra, a resident of Rajarajeshwarinagar, booked a consignment with Agarwal Packers and Movers situated at Wilson Garden, Bengaluru. Samark paid Rs13,500 to shift two single-sofa- and one double-sofa chairs from Bhubaneshwar to Bengaluru on 22.10.2015.But when the consignment arrived in Bengaluru, Mishra noticed that a sofa chair had been damaged. Immediately, he lodged an online complaint with Agarwal Packers and Movers. The agency sent a carpenter to inspect the damage. After the inspection, the carpenter assured Samark of informing the agency about the damage but no one from company reverted back, forcing Samark to send a letter to the agency. But still there was no response.After waiting for six months, and his repeated queries going unanswered, Samark filed a complaint at the Consumer Forum in Bengaluru alleging deficiency of service.After listening to both the versions, the forum directed Agarwal Movers and Packers to pay Rs10,000 as repair charges and towards mental agony, hardship caused to the complainant. The forum also directed the agency to pay the litigation cost of Rs.2,000 to the complainant.