Curtains come down on row between laundry shop owner and customer

Curtains come down on row between laundry shop owner and customer

Submitted by Kumuda on Wed, 2017-01-18 11:17 Bengaluru: Giridhar, a resident of VV Mohalla, Mysuru, used to regularly visit Fabricare, a laundry and dry cleaning service, located at Gokulam in the city. On one of his visits, Giridhar gave two curtains for dry washing and obtained a bill for the same.When Giridhar returned to collect the curtains after a few days, the shopkeeper informed him that the curtains had gone missing and requested Giridhar to give him some more time to locate them.Several weeks went by but there was no sign of his curtains. So Giridhar demanded the shopkeeper to pay damages and issued a legal notice. In the notice, Giridhar argued that he cannot use a different set of curtains for his apartment as the windows were big, and that he wanted all the curtains to be of a uniform size. If he changed the curtains for one set of windows, then he would have to do so for all other windows, which would mean reinvesting on curtains all over again.The laundry neither replied nor complied with the legal notice. Noting the careless attitude, the consumer forum observed that the shopkeeper was not doing charity when he was being paid for his service. As a service provider, it was the shopkeeper’s duty to be careful about his customer’s belongings.The forum directed the laundry shop owner to pay Rs14,000 towards the missing curtains, Rs5,000 for causing mental agony, and Rs3,000 as cost of proceedings.