Arvato CRM solutions acquires Ramyam Intelligence Lab Pvt ltd

Arvato CRM solutions acquires Ramyam Intelligence Lab Pvt ltd

Submitted by Rashmi on Wed, 2017-01-11 18:17 Bengaluru: Arvato CRM Solutions (Arvato), the global customer relationship management company and subsidiary of Bertelsmann, has acquired India-based IT and analytics company Ramyam Intelligence Lab Pvt. Ltd. (Ramyam) in a multi-million Euro deal.Ramyam, which was among US research company Forrester’s top-ten emerging business technology companies in India in 2015, will continue to trade under its current name.“I am delighted to welcome Ramyam to the Arvato family. Their unique Customer Experience Management (CEM) platform enables us to offer new and improved services to our many clients in India and around the world – giving us a real competitive edge,” Andreas Krohn, CEO of Arvato CRM Solutions.“Arvato handles more than 1.7 million consumer interactions every day for many of the world’s best-known brands by phone, email, chat and social media. One of the key challenges is how to bring together these multiple communication channels into a ‘single view of the customer’.Ramyam has developed a unique technology – Enliven CEM® - that makes this possible, along with more advanced predictive analytics capabilities, and gives Arvato a distinct competitive advantage across its 110 contact centers around the world," said Ankush Bhandari, CEO of Arvato India.