Bengaluru: There have been instances of vegetarians, to their horror, being served non-vegetarian food on flights. But a city resident, who had to go without a meal during the entire flight, didn't take the error lightly. He took the airline to court and won damages.
In June 2014, 60-year-old Gopinath, a resident of Girinagar, booked a ticket on 'Oman Air' to travel to Doha via Muscat. After boarding the flight in Bengaluru, during the first leg of the journey, the complainant placed the order for vegetarian meal but the crew refused and even behaved in a rude manner.
As the flight was scheduled to depart at 7.10 am, Gopinath had to leave home very early, keeping in mind the security check and the travel time to the airport. So when he couldn't have his meal, Gopinath, who had almost stayed up all night for the flight, became very tired.
For the second leg of his journey (Oman to Doha), Gopinath had booked a special vegetarian meal. But when the packet was delivered, Gopinath noticed chicken slices in it. The crew had supplied a non-vegetarian meal.
The harrowing experience forced Gopinath to approach the consumer forum, where he filed a case accusing the airline of deficiency in service.
As the airline didn't appear before the forum to answer the claim, the forum considered allegations made by the complaint to be unchallenged.
In July this year, the forum said it was the duty of the concerned flight officials to go through the booking form and arrange the food accordingly. An apology by an airhostess or authority won't suffice, said the forum and directed the Oman Air to pay Rs 15,000 as compensation and Rs 2,000 towards cost of the proceedings.