Bengaluru: The unprecedented craze for Baahubali 2 seems to be leading to overcrowding at movie halls in the city. That was the scene on May 4 at JP Nagar's Inox theatre, where movie-goers, including women and children, allegedly were sitting on the aisle to watch the movie. Exactly why the theatre sold more tickets than the seating capacity, and whether it is legal to allow public to sit on the aisle space, is a question the theatre has to answer.
Naturally, overcrowding led to problems. A Bengalurean named Shakir said the experience was very bad.
"I booked three tickets in the top second row on May 4 for the 4.50 pm show. I and my friends sat in B3, B4 and B5 rows. I thought INOX was very professional and have high standards. But I was shocked to see women and children sitting on the staircase passage. While women were talking loudly, children were crying loudly. I and my friends were not able to enjoy the movie for close to 45 minutes, "he said.
Shakir complained to the customer care about the bad experience and asked for a refund. "I asked them to refund the money or give three more tickets as the service was not good," he said. "Immediately, I got a call from one landline number from a person named Jagadeesh, who said he was from the central unit of INOX. But he said he cannot refund or give tickets but could compensate in the form of providing free food when I go for the next movie."
Jagadeesh also sent an email apologising for the inconvenience but did not mention about the food compensation he had offered. When Shakir asked to give it in writing, Jagadeesh refused to do so.