Consumer forum levies heavy fine on shop owner for selling defective saree

Consumer forum levies heavy fine on shop owner for selling defective saree

Submitted by Editor on Sun, 2016-04-24 10:40 Bengaluru: Next time you buy clothes and find them to be damaged, fret not about the condition of the sellers, ‘goods once sold cannot be returned’. Bangalore Urban District Consumer Disputes Redressal Forum has come out with an order that protects the interests of consumers who are shortchanged.The Forum fined Alankar Fashion RR Silk of RT Nagar for selling a damaged saree to Suman Kotnala, a resident of J C Nagar. The forum fined the seller Rs 5,500, in addition to Rs 3,500, the actual price  of the saree.Suman Kotnala purchased the new saree costing Rs 3,350 from Alankar Fashion RR Silk showroom on May 3, 2015. When Suman unpacked the saree to wear it, she found that sari had lost its colour inmany places.She took the defected saree back to the shop and showed it to the shop owner. The owner kept the defected saree with him for a month and returned it. Neither did he offer to replace it nor bothered to refund the cost of the saree to Suman.She wrote a letter to the shop owner. But he just ignored this letter, after which Suman filed a complaint in the Consumer Forum alleging deficiency in service.The forum served a notice on the shop owner, but he did not appear before the forum. The forum then ruled that the complainant had proved the deficiency in service against Showroom through producing the bills and photos of defected saree. Thus forum ordered the shop owner to refund Rs 3,500 towards the cost of saree.Further, the Forum directed the shop owner to pay Suman compensation to the tune of Rs.3,000 for deficiency in service, mental agony, inconvenience and hardship caused, along with another Rs. 2,500 towards litigation cost.