People see red over technical glitches in online tax payment

People see red over technical glitches in online tax payment

Submitted by alvin on Tue, 2016-04-05 13:41 Bengaluru: The much-talked online tax payment facility of the Bruhat Bengaluru Mahanagara Palike is already facing technical glitches. Various tax payments – property, advertisement or even registering complaints were made online and the public were encouraged to pay taxes online.But on Monday morning, many who tried paying their taxes online, were found cursing the Palike for not fixing the loopholes. MZ Ali, a resident of Wilson Garden, said “I could not pay through online as the site was not accepting my property id number.” He immediately called up the BBMP helpline number, who in turn, asked him to approach IT section in the head office. But there he got a shocker. “IT advisor at the BBMP head office wasn’t aware anything about online tax payment. For, I was told, National Informatics Centre was developing the software and I should contact Revenue, DC,” said Ali. Why does the BBMP make false promises, Ali rued.Online payment facility was enabled to save customer’s time. But it was not so. Shankar, a member of Nagawara Resident Welfare Association, complained that he took his son’s help but after all the process, he did not get the challan. His son was getting late to office and he couldn’t wait for long. “Palike makes tall claims but has failed to fix loopholes in the system,” he said. It is said that challan is not getting generated for newly constructed buildings like malls, marriage halls or apartments.When Bfirst.in contacted the BBMP helpline, the official said, “Due to technical glitches, online tax collection will be enabled from April 10. This has been conveyed to revenue officers but they have not informed the public about it.” Venkatachalapathy, Deputy Commissioner, Revenue Department, said, “We are aware of the technical glitches and will be addressed soon. If the software does not accept the PID number, then citizens can enter base application number to make online payments.” But tax payers complained that the site is accepting base application number of seven digits only. Applications with more than seven digits are being rejected.The BBMP, in its budget had announced 5 per cent rebate for those who pay tax before April 30. With technical hurdles galore, many might miss the discount offer. Palike will impose 2 per cent penalty on those paying taxes from June 1.Through online tax payment facility, the BBMP has set a target to collect Rs 1200 crores as property tax in the first two months (April-May).