Woes on wheels: Customer wins battle against bike dealer

Woes on wheels: Customer wins battle against bike dealer

Submitted by Editor on Fri, 2016-02-19 14:14 Bengaluru: What would you do if your brand new two-wheeler develops problems within the warranty period and dealers find it difficult to repair? Will the dealer replace it? Maheshwarappa, a resident of Chitradurga, purchased a Bajaj Pulsar in Jan, 2015. But his joy didn't last long as the bike broke down frequently within two months after purchasing it.Maheshwarappa’s frequent visits to the dealer didn't help. Instead, he was told to take his vehicle to Bengaluru for repair. Irked, Maheshwarappa moved the District Consumer Disputes Redressal Forum.In reply to the court's notice, the dealer told the court that Maheshwarappa's problems were addressed free of cost. The dealer argued that the bike owner's complaints had been fabricated and the documents produced by him did not reflect the truth. But Maheshwarappa’s documents showed that he had visited the service station. Thus the forum endorsed his charges.  The court asked the dealer to repair Maheshwarappa’s bike free of cost. Failing which, they would have to replace the problem-ridden bike with a new one or cough up Rs 71,677 – the cost of the bike – to the owner.