Submitted by alvin on Fri, 2016-04-08 10:44 Bengaluru: Planning to hire a domestic servant through an agency? We suggest you to read through the story, before making a decision. Fifty-year-old Madhu Singhal, a resident of HSR Layout is visually impaired and lives with her 80-year-old mother. Working outside and taking care of her bed-ridden mother was difficult for Madhu Singhal. She decided to hire a full-time domestic servant to assist her mother and take care of cooking. In Oct 2014, Singhal approached Krishnamurthy of PSJ Helpline service seeking help. After discussing her problem, the agency immediately agreed to provide her with the help. Soon, the agency asked Singhal to pay Rs 8,000 towards registration fee and Rs 7,000 for the servant and agreed to send Nagamani to work at her residence on the same day. Singhal paid Rs 5,000 to Rathna and asked the agency to collect the balance amount of Rs 3,000 in a few days. Later, Singhal paid the due amount and obtained the receipt. After working for 15 days, Nagamani requested two days leave and sought advance payment of her salary Rs 7,000. Singhal, without asking any questions, paid the amount and also granted leave. The maid had promised to come back after two days but she never turned up. With no contact to reach her, Singhal contacted agency office and complained about the maid. There was no positive response from the agency. Yet, Singhal decided to ask for a replacement. But the agency did not get back to her. During this time, Singhal underwent an emergency hip replacement surgery and she was bedridden. Helpless, Singhal again reached out to the agency for help but in vain. She was bedridden and her mother was too old to do anything. Singhal was shattered. She waited for the agency to respond to her replacement query but the agency neither sent her help nor refunded her. Upset over this, Singhal approached the Bangalore Urban District Consumer Disputes Redressal Forum in June 2015 against the agency. After listening to both the sides, the forum directed PSJ helpline service to refund Rs 8,000 along with compensation of Rs 5,000 towards deficiency in service and Rs 2,000 towards litigation cost to the complainant, Singhal.